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2). WEBSITE PRICES & SHIPPING
Prices on our website do not include shipping. The minimum charge for shipping is $9.00 USD and covers FedEx Ground service for up to 10 pounds for detinations within the continental USA only. Insurance for up to $500 USD is an additional $2.50 USD. Hazardous items carry a $20.00 USD surcharge for domestic ground transportation in addition to regular shipping charges. Hazardous items shipped as "Consumer Commodity" will carry a $5.00 surcharge in addition to regular shipping charges and is only available for destinations within the continental USA. Hazardous items that require packaging under 49CFR 173.13 will carry a $10.00 surcharge in addition to regular shipping charges and is only available for destinations within the continental USA. You must inquire in advance if you require expedited domestic shipping or export of hazardous materials. You should inquire about shipping charges if you are mailing your payment (see below regarding acceptable payment options). Any order that requires overnight shipping with ice will have an additional fee of $5.00 added to your shipping charge. NOTICE: WE DO NOT SHIP UPS COLLECT, PREPAID OR OTHERWISE.
Delivery time for small orders (generally, any order less than $500.00 or 25Kg) is usually 7-10 business days. Please inquire using the e-mail button above if a smaller repackaged unit is already available for expedited shipping.
3). PAYMENT METHODS - USA AND CANADIAN CUSTOMERS
We accept Visa, Mastercard, American Express, and Discover. CLICK HERE to use our secure manual order entry page or you may create an account on this website after using our shopping cart. Certified cashiers checks and money orders are also accepted with immediate order processing. Business checks will delay order processing until the funds have cleared both your bank and ours (averages 10 business days after receipt of the check). Private/personal checks and C.O.D. orders are not accepted. You may also pay using PayPal™ only IF your PayPal™ account is a "Verified Account". We will send you an invoice via e-mail upon request.
4). ORDER INSTRUCTIONS - CUSTOMERS OUTSIDE THE USA
Customers located outside of the USA and Canada must pay in advance by bank wire transfer. Credit card orders are accepted by University & Government customers only upon complying with our signature authorization requirements. You will need to first give us your complete order details and shipping detaination via e-mail. sales@isss.biz Customers outside the USA may also pay for your order using PayPal™ only IF your PayPal™ account is a "Verified Account". We will send you an invoice via e-mail upon request.
5). PRODUCT RETURNS
Returned products are not accepted unless what you received is not what you ordered. Mistakes made on your behalf and appropriate product application are entirely your responsibility.
6). MAIL ORDERS
If mailing your order, you will need to first receive a complete quotation including shipping. Then, please screen print our mail-order form and send it in along with our purchase agreement and payment. CLICK HERE
PERSONAL CHECKS & COD ORDERS NOT ACCEPTED
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